Send Diagnostic Reports Manually |
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Send Diagnostic Reports Manually |
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When you are unable to create the Diagnostic Reports automatically via the Dashboard.
| 1. | Open Windows Explorer |
| 2. | Go to your temp folder %Temp% e.g. C:\Users\<user_name>\AppData\Local\Temp |
| 3. | Zip up the folder called: Mail Manager Diagnostics |
| 4. | Go to %localappdata%\28Hands\Mail Manager e.g. C:\Users\<user_name>\AppData\Local\28Hands\Mail Manager |
| 5. | Zip up the folder called: Logs |
| 6. | Attach the zipped files to an email and send to support@28hands.com together with: |
| • | Screen shots of errors |
| • | Description of the symptoms |
| • | The time that the error occurred |