Troubleshooting

In most cases the Filing activity and session log tabs can be used to identify the cause of a recent error.

 

If you are not able to identify the cause from the session log tab, reproduce the problem whilst using the Windows "Problem Steps Recorder" e.g.

 

Type psr in the Start menus search field. The following window will appear:

 

 

The tool will capture the steps you take, including a text description of where you clicked and a picture of the screen during each click. Select the help button for more information on how to use the recorder.

 

Shortly after recording the error create and email the Diagnostics Report to support@28hands.com e.g.

 

From the Windows Notification Area (bottom right-hand corner of the screen) select the Oasys Mail Manager icon and choose "Show Dashboard..."

 

In the Dashboard select Diagnostics from the left hand list then select Compose diagnostics report email... this will automatically create a new email containing diagnostics information

Attach the recording (.zip file) and a description of the symptoms. Email to support@28Hands.com

 

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