Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.
Download from: http://technet.microsoft.com/en-gb/sysinternals/bb896645.aspx
Setup:
| 1. | Extract the contents of the zip file to any folder. |
| 2. | Ensure the applications you want to monitor are open. |
| 3. | Run the file called "Procmon.exe" |
| 4. | After a few seconds select the capture icon on the toolbar (3rd from the left) to pause monitoring. |
| 5. | Select the filter icon on the toolbar (6th from the left) |
| 6. | Select the 1st drop-down list and choose Process name then select the Outlook.exe process from the adjacent drop-down list. |
| 8. | Select the Apply button then OK |
| 9. | Clear the current list by selecting by selecting the clear icon (5th from the left) |
| 10. | From the Windows Notification Area (bottom right-hand corner of the screen) select the Mail Manager icon  and choose "Show Dashboard..." |
| 11. | Select Diagnostics > Enable verbose reporting mode |
Start Monitoring:
| 13. | Select the capture icon on the toolbar (3rd from the left) to start monitoring |
| 15. | Soon after the issue has occurred select the capture icon on the toolbar (3rd from the left) to pause monitoring |
Send Process Monitor logs:
| 16. | To save the information select File > Save... |
| 17. | Under "Events to save" select "All events" |
| 18. | Under "Format" select "Native Process Monitor Format (PML)" |
| 19. | Choose a path to save the file and select OK. |
| 21. | The zipped file will still be very large, too big to email, so contact 28Hands for upload details of our secure transfer site. |
Compose diagnostics report email:
| 22. | Exit and restart Outlook - Outlook will now run in normal mode |
| 23. | From the Windows Notification Area (bottom right-hand corner of the screen) select the Mail Manager icon and choose "Show Dashboard..." |
| 24. | Select Diagnostics > Compose diagnostics report email... this will automatically create a new email containing diagnostics information |
| 25. | Send the email to support@28Hands.com |
