Login Error

Login Error

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Symptoms:

After logging into your Microsoft 365 Account using the Mail Manager mobile app the following login error appears:.
 

 

Resolution:

In Outlook on your Windows PC select the Mail Manager Help menu and choose About Mail Manager

1.Check your licence details:
Under 'Version Details' ensure the version is 10.1 or above, if not contact support to upgrade your licence
Under 'Licensing Details' ensure you have a subscription licence, if not contact support to upgrade your licence
2.Enable Share locations with mobile devices