Microsoft Support and Recovery Assistant (SaRA) |
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Microsoft Support and Recovery Assistant (SaRA) |
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The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.
Full details of how to download and use the Microsoft Support and Recovery Assistant tool can be found here.
Note: Before you can scan your Outlook you will need to sign-in to your Office 365 work or school account.
Once installed
You will be prompted with "Which app are you having problems with?", select Advanced diagnostics > Outlook and continue by selecting Next etc.
Send Scan
Once the scan is complete:
| 1. | Open Windows Explorer |
| 2. | Go to your temp folder %Temp% e.g. C:\Users\<user_name>\AppData\Local\Temp |
| 3. | Sort by Date modified |
| 4. | Zip up the latest HTML file beginning with: ConfigurationDetails_ |
| 5. | Attach the zipped file to an email and send to support@28hands.com |