Troubleshooting

 

Login Error

 

Symptoms:

After logging into your Microsoft 365 Account using the Mail Manager mobile app the following login error appears:.

 

Resolution:

In Outlook on your Windows PC select the Mail Manager Help menu and choose About Mail Manager

1.    Check your licence details:
Under 'Version Details' ensure the version is 10.1 or above, if not contact support to upgrade your licence
Under 'Licensing Details' ensure you have a subscription licence, if not contact support to upgrade your licence

2.    Enable Share locations with mobile devices