Sent messages not being filed

 

Symptoms:

Sent messages don't get filed, but received ones do.

 

Cause:

The Outlook option: Save copies of messages in Sent Items folder is not set correctly for the type of mail account.

 

Resolution:

·    In the Email Options settings reached by selecting File > Options > Mail > Save messages:

·    Ensure Save copies of messages in Sent Items folder is checked