Duplicate messages
The "Out of the box" filename patterns avoids duplicates and should be used where possible.
To minimise duplicate messages being created:
· Ensure the filename patterns are the same for all users
· Avoid using filer's name or initials
· If users are in different time zones consider using UTC time (via User preferences) to avoid local time differences
· Always use sent time rather than the received time in the filename pattern
There are some genuine case were duplicates will be created and these are:
· The subject is modified
· A comment is added
· Mark as reviewed applied
There are two other cases where duplicates can occur i.e. When filing to Outlook folders and sometimes (the sender’s message may have a slightly different sent time (1 second) than those that received the message.
Also see: Overwriting messages