Overview
Mail Manager maintains a running log of recent activities. When requested, create and send the reports shortly after an error has occurred together with:
| 2. | Description of the symptoms |
| 3. | The time that the error occurred |
In Use
Outlook 2010, 2013, 2016 & 2019 only
| • | From the Mail Manager ribbon select the Status button, and choose Diagnostics from the left hand list: |
| • | In the Reports section, select the View/Send Diagnostics Report... button. This will automatically create a new email containing diagnostics information |
| • | Include in the email any screen shots of the error, a description of the symptoms and the approximate time that the error occurred |
All versions of Outlook including Outlook 2007:
| • | From the Windows Notification Area (bottom right-hand corner of the screen) select the Mail Manager icon  and choose "Show Dashboard..." and choose Diagnostics from the left hand list |
