Sent messages not being filed

Sent messages not being filed

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Symptoms:

Sent messages don't get filed, but received ones do.

 

Cause:

The Outlook option: Save copies of messages in Sent Items folder is not set correctly for the type of mail account.

 

Resolution:

In the Email Options settings reached by selecting File > Options > Mail > Save messages:
Ensure Save copies of messages in Sent Items folder is checked