Reporting errors

Reporting errors

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Overview

Mail Manager maintains a running log of recent activities. When requested, create and send the reports shortly after an error has occurred together with:

1.Screen shots of errors
2.Description of the symptoms
3.The time that the error occurred

 


In Use

From the Mail Manager ribbon select the Status button, and choose Diagnostics from the left hand list:

 

 

In the Reports section, select the View/Send Diagnostics Report... button. This will automatically create a new email containing diagnostics information
Include in the email any screen shots of the error, a description of the symptoms and the approximate time that the error occurred
Email to support@mailmanager.com